SHIPPING & DELIVERY
Shipping costs will be listed in South African Rand as this is the store currency. While you're browsing through the shop you will be able to select different currencies, which will give you an idea of prices of your preferred one. At checkout - where you can choose shipping and payment options - the shop is going to switch back to the original store currency.
Local Orders & Shipping
Orders under R 700: Courier fee R 85
Orders above R 700: free shipping
As most pieces are made to order and created in a beautiful and inspiring but rural area, please allow for up to 5-7 business days (excluding Saturdays & Sundays) for processing and manufacturing and additional 3-4 business days for shipping. As soon as your parcel has been dispatched, you will receive an email directing to the order status page where you can find your tracking number.
Please always provide a physical adress for shipping.
All orders get packed and shipped as eco-friendly as possible and Loved by Elli encourages customers to reuse and recycle any packaging.
International Orders & Shipping
Please contact firstname.lastname@example.org if you want to place an order outside of South Africa.
Please allow up to 5 working days for your chosen piece to be made and 10-20 working days to arrive once your order has been shipped. As soon as your parcel has been dispatched you will receive an email directing to the order status page where you can find your tracking number
You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country, so be sure to investigate before placing an order, as Loved by Elli can’t be held liable for any extra charges
Please make sure to comply with all laws and regulations of the destination country. You may be liable for customs and import duties, quotas, permits, product restrictions and/or other local requirements. Customs policies vary widely from state to state and country to country. Loved by Elli has no control over any additional charges, nor can Loved by Elli predict what they may be and is not responsible for fullfilling them. Please note that customs clearance procedures can cause delays beyond the original delivery estimates.
Loved by Elli can not be held responsible for a lost parcel if you entered the incorrect shipping information. Please contact Loved by Elli with your relevant purchase reference number and correct shipping information, in case you realized any mistakes after an order has been placed.
Furthermore Loved by Elli can not be held responsible if your parcel goes missing once we hand it over. Please contact us as soon as possible, should you suspect that your parcel has gone missing.